Salesforce ne apne AI product roadmap ke liye ek naya approach apnaya hai — aur is baar customers ko lead lene de rahe hain. Company ka maanna hai ki agar ek enterprise customer ko koi problem face karni pad rahi hai, toh doosre customers bhi ussi problem se do-chaar honge.
Salesforce ka customer-led AI strategy kya hai?
Salesforce apne AI roadmap ko crowdsource kar raha hai — matlab customers ke feedback aur problems ko product development ka center bana raha hai. Idea simple hai: customers ki real-world problems se hi best AI solutions aate hain. Company chahti hai ki customers khud bataayein ki unhe kis tarah ke AI features chahiye.
Kyun kaam karega yeh approach?
Salesforce ka maanna hai ki ek customer ki problem doosron ki bhi hoti hai. Isliye jab ek customer koi specific issue raise karta hai, toh Salesforce usse ek broader problem ke roop mein dekhta hai. Yeh approach product development ko zyada relevant aur practical banata hai — kyunki features real-world needs se aate hain, na ki sirf internal assumptions se.
Hamaari Baat: Customer feedback ka power
Yeh Salesforce ka smart move hai. AI industry mein aaj kal har company apne features push kar rahi hai, lekin Salesforce ne seedha customers se poochhne ka raasta chuna. Hamari nazar mein, yeh approach do cheezein achieve karega: ek, products zyada useful honge; do, customers ko lagega ki unki baat suni ja rahi hai. Lekin challenge yeh hoga ki Salesforce kitni effectively is feedback ko implement karta hai — kyunki crowdsourcing ka matlab hai ki aapko har customer ki baat maanni padegi, jo mushkil ho sakta hai.
Sources & References
- Salesforce AI Roadmap Crowdsourcing — Original Story
